Privacy Policy

1. About This Policy

In this policy, “we,” “us,” and “our” refer to Barakah Dairies. “You” refers to a website visitor, customer, or person who contacts us. By using our website, you acknowledge the practices described in this policy.

2. Information We Collect

Depending on how you use our website, we may collect:

• Identity information: your name and account details.
• Contact information: email address, phone number, WhatsApp number, billing address, and delivery address.
• Order information: products, quantities, order history, delivery instructions, returns, refunds, and customer-service messages.
• Payment information: payment method, transaction status, and limited transaction details provided by payment partners. We do not normally store complete card details.
• Technical information: IP address, browser, device type, operating system, pages viewed, referring website, and approximate location.
• Marketing information: newsletter preferences, promotion responses, giveaway entries, reviews, and feedback.

3. How We Collect Information

We collect information when you place an order, create an account, complete a form, subscribe to updates, submit a review, enter a promotion, contact us, or browse the website. Some technical information is collected automatically through cookies and similar technologies.

4. How We Use Your Information

We may use your information to:

• Process, confirm, deliver, and manage your orders.
• Verify Cash on Delivery orders and prevent fraudulent activity.
• Respond to questions, complaints, returns, and refund requests.
• Maintain and improve our website, products, and customer service.
• Send order updates and service-related communications.
• Send promotions when you have chosen to receive them.
• Meet accounting, tax, legal, and regulatory responsibilities.
• Protect our customers, business, website, and legal rights.

5. Payment Information

Payments may be processed by banks, mobile-wallet providers, online payment gateways, or other authorized partners. These providers may collect and process information under their own privacy policies. Please review the policy of your selected payment provider before completing payment.

6. Cookies & Analytics

Cookies are small files stored on your device. We may use necessary cookies to keep the website and shopping cart working, remember your preferences, understand website performance, measure advertising, and improve your experience.

You can control cookies through your browser settings. Disabling necessary cookies may prevent some website features from working correctly.

7. When We Share Information

We do not sell your personal information. We may share only the information reasonably required with:

• Courier and logistics companies that deliver your order.
• Payment processors, banks, and fraud-prevention providers.
• Website hosting, analytics, email, customer-support, and technology providers.
• Professional advisers such as accountants or legal consultants.
• Government bodies or law-enforcement authorities when legally required.
• A successor or purchaser if our business is reorganized or transferred.

Service providers are permitted to use information only for the services they provide or as required by law.

8. Social Media & External Links

Our website may link to Facebook, Instagram, WhatsApp, payment services, or other external websites. Those services operate independently and have their own privacy practices. We are not responsible for the content or privacy policies of third-party websites.

9. Data Security

We use reasonable administrative and technical safeguards to protect personal information against loss, misuse, unauthorized access, alteration, or disclosure. However, no online transmission or storage method is completely secure, and absolute security cannot be guaranteed.

10. Data Retention

We keep personal information only for as long as reasonably needed to fulfil the purposes described in this policy, provide customer support, maintain business and tax records, resolve disputes, prevent fraud, and comply with legal requirements. Information that is no longer required may be securely deleted or anonymized.

11. Your Choices & Rights

Subject to applicable law, you may ask us to access, correct, update, or delete personal information we hold about you. You may also unsubscribe from promotional emails or messages at any time. We may retain certain records where required for orders, fraud prevention, accounting, or legal compliance.

12. Children’s Privacy

Our website is intended for general audiences and is not designed to knowingly collect personal information directly from children. A parent or guardian should contact us if they believe a child has submitted personal information without appropriate permission.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal responsibilities. The latest version will be posted on this page with a revised “Last updated” date.

14. Contact Us

For privacy questions or requests concerning your personal information, contact: